Any quote that is issued by EcoStar Insulation (“EcoStar”) can only be accepted in writing within thirty (30) days of issuance (each a “Quote”).
Each Quote will outline the Specifications of the scope of work in detail and will be used as the definition of what EcoStar has agreed to be bound to complete in relation to the Quote (the “Specifications”).
Each Quote will specify a mandatory deposit (the “Deposit”) that is required to be paid within 30 days of issuance of the Quote.
[CLIENT] hereby understands and agrees that it is reasonable for EcoStar not to commence starting work until the Deposit is paid.
EcoStar will not commence any work relating to the Quote until the entire Deposit is paid.
Unless a Quote is marked as a “Firm Quote” (a “Firm Quote”), the pricing for any products listed therein remains contingent upon either:
All relevant governing authorities accepting all the proposed material and design and
The [CLIENT] accepting all the proposed material and design by way of an executed purchase order, whether in the form of EcoStar’s standard purchase order or the [CLIENT]’s
EcoStar may issue a proposal for the purpose of discussion only (each a “Proposal”) and a Proposal does not constitute a Quote that can be accepted; rather, a Proposal can be converted into issued Quotes at the sole discretion of EcoStar.
Where EcoStar provides a budget to [CLIENT] (a “Budget”), that budget is non-binding and is deemed as being provided for estimating and planning discussion purposes only.
EcoStar will provide all materials and perform all labour necessary to complete the work outlined in the Quote
In the case of any alterations, deviations, or variations from the Specifications, EcoStar will send [CLIENT] an "EcoStar Change Order Form" that will detail exactly what such changes may be, including whether such changes to the Specifications will incur extra costs for material and/or labour.
[CLIENT] needs to make sure that the area is cleaned and that the area meets standard\
EcoStar Preparation Instructions found at https://www.ecostarinsulation.ca/terms-and-conditions
[CLIENT] hereby confirms that [CLIENT] has read the Preparation Instructions and hereby understands that work cannot start until the Preparation Instructions have been entirely satisfied.
[CLIENT] has fifteen (15) days to execute the EcoStar Change Order Form. On the sixteenth day, the EcoStar Change Order Form cannot be accepted by the [CLIENT].
Any changes to the EcoStar Change Order Form must be submitted through a new EcoStar Change Order Form for execution.
No EcoStar Change Order Form can be amended.
The Specifications and any EcoStar Change Order Forms that have not been cancelled by EcoStar form the entirety of work that EcoStar agrees to perform with respect to the Quote (the “EcoStar Work”).
EcoStar will not commence work until it has received the approval of the appropriate regulatory authority to perform any work as set out in the Specifications.
Upon completion of the EcoStar Work, EcoStar will invoice [CLEINT] for the EcoStar Work.
Payment Information
Accepted Payment Methods Payments may be made via cheque, Visa, MasterCard,E-transfer, or Electronic Funds Transfer (EFT).
Deposit & Payment Structure A deposit is required to initiate work, with the specific amount or percentage outlined in the Contract Agreement. The remaining balance is due in full upon completion of work (C.O.D.) or according to the milestone schedule defined in the Contract Agreement.
Credit Card Convenience Fee Payments made by credit card are subject to a non-refundable 2.5% convenience fee, added to the total transaction amount.
Overdue Accounts Invoicing may occur on multiple dates, depending on work completion phases. Overdue accounts are charged interest at a rate of 2% monthly, compounded for each part and whole month (24% annually).
Returned Payments Any cheque or electronic payment returned unpaid due to non-sufficient funds (NSF), stop payment, or any other reason attributable to the Customer shall be subject to an administrative charge per occurrence, plus any bank charges incurred. Returned payments shall be deemed non-payment, and the right is reserved to require certified funds, bank draft, or EFT for all future payments.
Where EcoStar has provided materials and has committed labour to complete the work outlined in the Quote or any EcoStar Change Order Form, cancellation or modifications to the Quote or EcoStar Change Order Form may result in materials and/or labour not being able to be reallocated to other EcoStar projects and Client hereby agrees to reimburse EcoStar for such materials and/or labour. [NOTE: if you’re going to charge the client for wasted material, you will have to leave the material at the site for them unless they specifically state that they do not want it.]
Back-charge: As consideration for the work done by EcoStar, Client shall pay EcoStar without deduction, delay or withholding of any kind, various fees invoiced as per the Quote and/or any EcoStar Change Orders. EcoStar has the sole discretion to waive or alter the amounts or due dates of any such invoices.
Nothing in this agreement shall be interpreted to limit, waive, restrict, or otherwise prejudice any rights or remedies available to the Owner, or the Manager acting on the Owner’s behalf, under the Ontario Construction Act, R.S.O. 1990, c. C.30 (the “Construction Act”)
All agreements, contracts, quotations, and proposals are contingent upon strikes, accidents, delays in transportation, fires, severe weather, and other cases unavoidable or beyond EcoStar's control. In such circumstances, EcoStar will make every attempt to reschedule work as quickly as possible.
This proposal is based on current material and labour costs at the time of quote issuance.
EcoStar Insulation shall be entitled to an equitable adjustment in the contract price for increases in the cost of materials due to circumstances beyond our control, provided we deliver written notice and adequate documentation from the manufacturer of the increased cost. Any cost impacts resulting from the imposition of tariffs, duties, or taxes are not included in the quote and may be subject to additional adjustments as applicable.
Unless otherwise stated in writing, all quotes and pricing issued by EcoStar Insulation are valid until December 31 of the year in which the quote is issued. After this date, pricing is subject to review and revision to reflect current material costs, labour rates, regulatory changes, and market conditions.
All products are warranted for One (1) year only as provided by the manufacturer (material only). If specifications call for more than One (1) year, the manufacturer must be contacted and approached to verify if extended coverage will be provided. Our goal is 100% customer satisfaction. EcoStar's warranties include the right to repair or replace any defective installation or material at our own cost and no cost to you. Payment in full is necessary in order to activate all EcoStar warranties.
If a customer has any issues with the service offered or the quality of work, the claim must be made within 30 days of the work completion. Claims received after 30 days will not be honored.
Warranty coverage: 1 year warranty for workmanship.
EcoStar will NOT be liable for:
Secondary or consequential damage
Normal wear and tear
Damage from defects in the design of the building
Damage arising from pre-existing conditions of the building
Damage arising from improper maintenance
Inadequate ventilation
Pre-existing moisture issues
Alterations, deletions, or additions made by the customer or third parties
Liability Cap: In any event, EcoStar Insulation's total liability is limited to the amount paid to EcoStar under the contract for the project. EcoStar's liability cannot exceed the total contract cost of the job being performed.
Independent certification, testing, and all associated costs are the responsibility of the contract issuer (customer, general contractor, or owner). If testing is required, it must be performed and the report issued to EcoStar while our work is in progress and our forces are on site. The customer/general contractor is responsible for coordinating testing schedules. If deficiencies are identified in testing reports after EcoStar has left the site, any return visit to repair deficiencies will incur additional costs (including extra costs associated with work that has proceeded prior to receiving the inspection report). The customer will be responsible for these additional charges. Unless specifically stated in the proposal, the cost of third-party testing is not included in this quote.
[CLIENT] is responsible for arranging and paying for any required or desired testing after the work has been completed. Where such testing requires EcoStar to return to the Property, [CLIENT] understands and agrees that [CLIENT] may need to pay for additional work or changes at EcoStar’s sole discretion to conform with any such testing.
All quotes are based on one (1) mobilization of equipment and personnel. Any additional mobilizations not specifically noted in the tender documents or proposal will incur extra charges..
Close-out documents will not be issued until payment has been received in full (less holdback as per contract).
Any changes, modifications, or scope adjustments must be submitted in writing using an "EcoStar Change Order Form" and signed by an authorized representative of EcoStar Insulation. Verbal change orders will not be accepted.
EcoStar has not included dehumidification costs in this quote. The customer is responsible for ensuring relative humidity remains below 80% during and after installation. Additional dehumidification equipment costs will be billed separately if required.
Some applications are weather-dependent. EcoStar will not be responsible or liable to any other trades that might be scheduled if weather does not permit installation. This decision is at EcoStar's discretion. We will make every attempt to reschedule work as quickly as possible. Schedule adjustments or compensation to other trades are not our responsibility. [issues are rescheduling due to weather etc.] [CLIENT] agrees and understands that some work done by EcoStar is weather-dependent and that EcoStar is not liable for any changes or delays that are due to weather.
Thermal Barrier applications can be weather-dependent. Freezing temperatures may require special installation trucks or a work area with temporary heat. The customer must provide temporary heat to the installation area to prevent freezing of product prior to its final drying. Drying time will vary with temperature and humidity. The customer must ensure adequate ventilation is provided/available when necessary.
We require 48 hours notice for any scheduling changes or cancellations. Failure to provide 48 hours notice will result in a $300 charge. Once our crew has been scheduled and confirmed, changes become more difficult to accommodate and may result in lost time and additional charges.
Standard Work Hours: Monday to Friday, 7:00 a.m. to 4:00 p.m. (no allowance for overtime). Work outside these hours is not included in the proposal unless specifically quoted.
The Customer shall be responsible for all legal fees (on a substantial indemnity basis) and collection costs incurred by EcoStar Insulation in the pursuit of overdue accounts.
Due to ongoing training and recertification with foam masters certificates and fireproofing certification requirements, at times this requires more than just the installation crew to be on-site. Additional certified personnel may be present for continuous quality assurance and compliance verification. The customer acknowledges this requirement.
EcoStar is not responsible for the disconnecting or re-connecting of any food storage device (refrigerator or freezer). The customer is solely responsible for ensuring these devices remain operational at all times and are properly disconnected/reconnected by the customer prior to and after our work.
