EcoStar Privacy Policy

This privacy policy applies exclusively to the information collected by this website: www.ecostarinsulation.ca

EcoStar Insulation is committed to respecting privacy, the need for appropriate protection, and the management of personal identification information shared with us online. This EcoStar Insulation Privacy Policy is established to define what information we may collect from you on this website (www.ecostarinsulation.ca).

Information We Collect

At EcoStar Insulation, we only collect and have access to information or data you give us voluntarily through the following channels:

• Direct Communication
• Web Form
• Phone Call
• Email

We are the sole owners of any and all information collected on this site. We will never sell or rent it to any third party outside of the organization unless it is at your request and explicitly authorized by you. This information will be used to contact you in response to any reason you may have contacted the EcoStar Insulation team.

​​How Are We Using Your Information

Any information collected from you may be used in any of the following ways:

• Website Improvements: Updating our website and offerings to suit feedback received from you.
• Customer Service: Facilitate and enhance our customer service response to better respond and support your needs.
• Email Marketing: Share updates, news, promotions, and opportunities available to you per the guidelines set out by Canadian Anti-Spam Legislation.

Email Access & Newsletter Subscriptions

If you have submitted your email address or contact information to us, we may reach out to you via email to share updates, news, and promotions regarding our services. We may also contact you via email with changes to this privacy policy.

The Canadian Anti-Spam Legislation

As per standards determined by the Canadian Anti-Spam Legislation, there are time limits on your consent to email communication as follows:

• You've submitted an inquiry: We have email consent for 6 (Six) months from the date of that inquiry
• You've purchased a service or product: We have email consent for 2 (two) years from the date of that purchase
• You've given expressed email consent: there are no time limits or end periods in place

To stop email communication immediately, you may opt out or unsubscribe from emails by using the unsubscribe link in the footer of any emails sent from EcoStar Insulation to you. Unsubscribing or opting out will immediately remove you from the email list.

How You Can Access & Control Your Information

If you want to make changes to any of the contact information or other data shared with us, you can contact EcoStar Insulation via our email address ( info@ecostarinsulation.c)a or by phone (1.866.789.1536) for any of the following reasons:

• See any of the data we have about you - if any.
• Update or correct any of the data we have about you.
• Remove any of the data we have about you.
• Express concern or ask questions regarding any of the data we have about you.

Data Security

We take comprehensive precautions to protect any of your personal or sensitive data online or offline that is submitted via our website.

To protect your data, we use encryption and strict security measures. Only employees who need the information to complete specific tasks (ex., Billing or Customer Service) are granted access to this data. All servers and computers storing sensitive data are kept in a secured location.

Policy Updates

Over time, there may be changes to our privacy policy. When changes are made, they will be reflected on this page, or you may be contacted via email if permitted. If you find that we are not correctly abiding by our Privacy Policy, please contact us immediately either by email (info@ecostarinsulation.ca) or by phone (1.866.789.1536).